New Feedback Analytics Charts
We have added one more Analytics page called "Sections Analytics" that has additional feedback sub-categories related charts. It contains the pie chart that shows volume and average rating per each main category (Category Tab) like "Suggest an Idea", "Ask a Questions", etc.
Also, below, it contains more pie charts, which show sub-categories rating and volume distribution inside one of the main category tabs like "Suggest an Idea" and so on. If there is no feedback records in some particular main category then there will be no chart for that category (e.g. no data = no chart). usually, there are four pie charts per each of tab in feedback form like this one:
The area of each part of the pie represents the volume of feedback records in that category. The color represents average rating in category:
Feedback Widget Positioning
Sometimes we get a qeustion about positioning a feedback widget. For example, "Is there a way to have feedback widget icon displays in the middle of the left side instead of the top left?"
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New "Modern" feedback form look'n'feel
We are glad to present completely redesigned look'n'feel of our feedback form. While previous look'n'feel is still available, new look'n'feel called 'Modern' is preffered and has several advantages.
Feedback Form v2.0 supports up to 4 levels of feedback categories that can be nested. The layout is horizontal now and feedback form displays centered on the screen. Nice animation is displayed every time visitors open or close feedback form.
Sample screenshot shows modern feedback form with categories/sub-categories, rating stars, email field and content highlighting button. Feedback message entry field will be displayed instead of sub-categories:
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Receive more with Custom Feedback Variables
The mechanism is useful to collect some data on HTML page or session like user name, full name or something else really important about logged-in user for you to know inside of a feedback message. E.g. if someone asked a question then you'd probably like to know who specificly asked it as to be able to reply.
How it works
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Email Auto fill-in
If USER_EMAIL_VAR variable is defined in the HTML page then its value will be automatically substituted into Feedback Form's Email field.
Invite Friend for Pro plan and get Pro for FREE!
Get Pro plan absolutely for FREE!
Just find a friend who will subscribe for a Pro plan.
As long as your friend will stay on Pro - as long you will stay on Pro!
When your friend is subscribed to Pro, please send a feedback with his and your emails. We will activate a Pro plan for you right after that.
We hope you will like this offer.
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Using UserThought Feedback service
UserThought provides a feedback form service for almost every website.
Website Feedback Form integration with JIRA
We are glad to present the newest feature of UserThought's feedback form service.
If you are using Atlassian JIRA as your issue manager for the project then we have great news for you.
UserThought's feedback form can be easily integrated with JIRA issue manager. It is as easy as copy/pasting few lines of text.
So, lets see how it works:
Newly created JIRA issue contains almost all of the data from a vistor's feedback. There are feedback message, email, rating, environment details (IP, WebBrowser, URL, version of Flash etc), IP and Custom Variables if specified.
That is a great benefit because you can drive this issue (feedback) through your standard workflow of the project in JIRA.
For example, assign to someone as a task or bug, set the status (implemented, fixed, not an issue etc) and so on.
Please Read More »
Email field AUTO fill-in
Want to make your visitors life even more easier?
Why do they need to manually fill-in an email field every time they want to send feedback?
Let's make it automatic!
Here is Setup Instructions:
var USER_EMAIL_VAR="email@example.com"; in the HTML page with
userthought feedback widget;
2. Replace "firstname.lastname@example.org" with a real email of your logged-in visitor.
3. That's it! UserThought Feedback Form will automatically check this variable
and insert its value into Feedback Form's Email field.
Here is an example of email automation html code:
<script type=&quo Read More »
Contact Form vs Feedback Form
We often receive a question from different people like
"Contact Form vs Feedback Form. What to choose for my website?".
So, lets answer this question here.
The main purpose of contact form is to connect your website visitors with you. Contact Form should be easy to fill and easy to use. Additionally, it is good to have additional contact fields like email or phone.
The rule is: Do NOT overload your contact form with lots of questions, clarifications and details.
A ton of questions are commonly a deal breakers and it often happens that your potential clients are getting bored with all these questions and leaving your web site without posting anything. So, how it should look like?
The conclusion is to have simple and easy to access contact form with 2-4 fields. One of these fileds must be for client's contact details. So, once you will have the first quick message from potential client you will be able to ask all your detailed questions.
That's the best approach to close the deal.
Quick Start Guide. How to SETUP a feedback form.
UserThought's feedback form is easy to integrate and configurate.
First of all create a free account at http://userthought.com/register/index?plan=Ultimate+FREE&signup=yes
You will be automatically logged in after the registration. You should see new items on the main navigation bar:
Setup - Change the look&feel of your feedback form and feedback widget. Preview your feedback form; tweak styles, fonts, colors and position. Internationalization is fully automatic - feedback form will be presented in native visitor's language.
Inbox - Feedback messages from your visitors. Detailed information is available per each feedback like Browser version, Operating system, language, email, highlighted content if present and much more. One place to access all feedback information.
Analytics - Access analytical data (diagrams) based on your user's satisfaction and loyalty levels, geo-location, environment configuration etc. You are able to select different date perio Read More »