Sometimes we get a qeustion about positioning a feedback widget. For example, "Is there a way to have feedback widget icon displays in the middle of the left side instead of the top left?"

The quick answer is Yes and here are three approached how to achieve that:

     1.  By using feedback form API (Pro plan):  You can have any HTML element on your web page to be a widget for a feedback form (with any CSS styles you like).
          For example:   <div class="UTwidget" onClick="UT_API.show();">Feedback</div>
          This allows unlimited customization for the feedback widget e.g. it can be even placed inside of some text or menu.
          More details: https://userthought.com/customization/api

     2. Customizing CSS of your web page (Pro plan):  Add the following CSS code to your webpage:

         Read More »

We are glad to present the newest feature of UserThought's feedback form service.

If you are using Atlassian JIRA as your issue manager for the project then we have great news for you.

UserThought's feedback form can be easily integrated with JIRA issue manager. It is as easy as copy/pasting few lines of text.

So, lets see how it works: 

• You place UserThought's feedback form widget on your website.
• Your visitor opens a form and sends a feedback.
• Then this feedback goes to UserThought Cloud.
• Finally, UserThought Cloud analyzes and structures all the data from the feedback and creates a new JIRA ticket in your JIRA  issue manager.

Newly created JIRA issue contains almost all of the data from a vistor's feedback. There are feedback message, email, rating, environment details (IP, WebBrowser, URL, version of Flash etc), IP and Custom Variables if specified.

That is a great benefit because you can drive this issue (feedback) through your standard workflow of the project in JIRA.

For example, assign to someone as a task or bug, set the status (implemented, fixed, not an issue etc) and so on.

Please Read More »

We often receive a question from different people like

"Contact Form vs Feedback Form. What to choose for my website?".

So, lets answer this question here.

Contact Form

The main purpose of contact form is to connect your website visitors with you. Contact Form should be easy to fill and easy to use. Additionally, it is good to have additional contact fields like email or phone.

The rule is: Do NOT overload your contact form with lots of questions, clarifications and details. 

A ton of questions are commonly a deal breakers and it often happens that your potential clients are getting bored with all these questions and leaving your web site without posting anything. So, how it should look like?

The conclusion is to have simple and easy to access contact form with 2-4 fields. One of these fileds must be for client's contact details. So, once you will have the first quick message from potential client you will be able to ask all your detailed questions.

That's the best approach to close the deal.

Feedback Form

Feedback forms are commonly Read More »