Feedback Widget Positioning
Sometimes we get a qeustion about positioning a feedback widget. For example, "Is there a way to have feedback widget icon displays in the middle of the left side instead of the top left?"
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Website Feedback Form integration with JIRA
We are glad to present the newest feature of UserThought's feedback form service.
If you are using Atlassian JIRA as your issue manager for the project then we have great news for you.
UserThought's feedback form can be easily integrated with JIRA issue manager. It is as easy as copy/pasting few lines of text.
So, lets see how it works:
Newly created JIRA issue contains almost all of the data from a vistor's feedback. There are feedback message, email, rating, environment details (IP, WebBrowser, URL, version of Flash etc), IP and Custom Variables if specified.
That is a great benefit because you can drive this issue (feedback) through your standard workflow of the project in JIRA.
For example, assign to someone as a task or bug, set the status (implemented, fixed, not an issue etc) and so on.
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Contact Form vs Feedback Form
We often receive a question from different people like
"Contact Form vs Feedback Form. What to choose for my website?".
So, lets answer this question here.
The main purpose of contact form is to connect your website visitors with you. Contact Form should be easy to fill and easy to use. Additionally, it is good to have additional contact fields like email or phone.
The rule is: Do NOT overload your contact form with lots of questions, clarifications and details.
A ton of questions are commonly a deal breakers and it often happens that your potential clients are getting bored with all these questions and leaving your web site without posting anything. So, how it should look like?
The conclusion is to have simple and easy to access contact form with 2-4 fields. One of these fileds must be for client's contact details. So, once you will have the first quick message from potential client you will be able to ask all your detailed questions.
That's the best approach to close the deal.