Using UserThought Feedback service

UserThought provides a feedback form service for almost every website.


Basically, the idea is to place a small "feedback form widget" (usually an image) into every page of your website. This widget looks like a wrapped edge of the page. And it is used to open a feedback/contact form. Your website visitors will be able to click on the feedback widget, type message and send it to you.


The goal is to make everything extremely simple to visitors yet powerful for website owners.


That's beeing said, it costs no time to visitors to find & open feedback form and leave a message. Additionally, visitor can highlight some fragment of the web page to point your attention to it. Rating stars will help to get the understanding of how your clients feel about the website or particular page.


UserThought provides a robust feedback analytics based on feedback data. This includes visitor's rating, geographical locations, environment details an so on. 256bits SSL security guarantees great protection of every feedback data and allows the widget to be placed on a secured (HTTPS) pages (e.g. for payment process).


UserThought's email notification service can send a feedback notification directly to your email address as soon as feedback arrives. So, you should not miss any feedback.


If email notification is not a feasible solution for you then integration with Atlassian JIRA ticketing system should do the job.
UserThought integrates with JIRA quite well. You should setup it only for the first time. Once it is setup, JIRA tickets will be automatically created in your JIRA for every feedback record. The ticket contains visitor's feedback message and a lot of additional feedback details.


And finally, it is extremely fast to integrate UserThought into your website. It is just a COPY/PASTE of 1 HTML line.


So,
Start using UserThought.
Start listening to the thoughts of your visitors.


Last modified: July 31, 2011 | 0 comments.
Tags: userthought   feedback   service

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